Refunds & Return Policy

When introducing professional strength products, including Glycolic Acid, it is not uncommon to experience a slight, initial response. This can include dryness, flakiness, and tightness. This is due to the cell turnover of the Stratum Corneum (dead skin layer) and will generally settle within a few weeks resulting in the appearance of beautiful, translucent skin. Your clinic and/or allmedic staff will be able to assist you during this transition.

Incorrect/ Damaged Item on Arrival

If you receive an incorrect product, or your order arrives damaged, please contact us on 1300 652 969 within 48 hours. Be sure to keep all items exactly as they were delivered (packaging included). We will require supportive documentation.

Change of Mind

As per the Australian Consumer Law, we do not refund orders based on consumer change of mind.